Management & Leadership
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way by Merlino James
epub |eng | 2014-10-30 | Author:Merlino, James
Chapter 8 Want to Know What Patients Think? Ask! In December 2010, I received a letter from the husband of a deceased patient who said the Clinic had failed his ...
( Category:
Medicine
August 7,2018 )
mobi, azw3 |eng | 2016-01-31 | Author:Michael J. Silverstein
***** One Conclusion Zappos and Four Seasons are very different companies. Zappos serves mostly younger consumers with younger service people. It is low touch, but high service. Few customers ever ...
( Category:
Marketing & Sales
August 6,2018 )
epub |eng | 2017-06-12 | Author:Benjamin Sweeney
Eliminating Waste & Increasing Efficiency True to Lean form, making things visible leads to action, and invisible problems can go on indefinitely. We know that kaizen is the culture of ...
( Category:
Management & Leadership
August 6,2018 )
epub |eng | 2018-08-05 | Author:Heidi Pozzo
Setting targets and keeping score sound easy when you read about them. But to make these work in practice requires people at all levels engaging and owning their part. We’ll ...
( Category:
Management & Leadership
August 6,2018 )
epub |eng | 2017-06-13 | Author:ClydeBank Business
Examples of Subsidiary Motions Motion to Return to Previous Question This subsidiary motion comes up again and again in most meetings in which Robert’s Rules, or any rules of order, ...
( Category:
Skills
August 5,2018 )
epub |eng | 2017-06-12 | Author:Benjamin Sweeney
Leveling by Product Mix Though in practice production leveling by product mix is a different approach than leveling by volume, the two methods may be used together as costs dictate. ...
( Category:
Management & Leadership
August 4,2018 )
epub |eng | 2013-05-14 | Author:McGrath, Rita Gunther [McGrath, Rita Gunther]
TABLE 4-2 Trends in temporary employment Period of economic recovery Share of temporary as opposed to permanently employed workers hired 1992–1993 11% 2003–2004 7% 2009–2010 26% In addition, large swaths ...
( Category:
Processes & Infrastructure
August 3,2018 )
epub |eng | 2012-08-02 | Author:Ron Fry [Fry, Ron]
The Fat Lady Isn’t Singing Yet For any time-management system to work, it has to be used continually. Before you go on, make an appointment with yourself for the end ...
( Category:
Studying & Workbooks
August 3,2018 )
epub, pdf |eng | 2012-08-02 | Author:Ron Fry [Fry, Ron]
If this were part of your assigned reading, you would be finished when you had answered the questions. “But I didn’t read it,” you protest. Can you write a one-sentence ...
( Category:
Words, Language & Grammar
August 3,2018 )
epub |eng | 2017-06-12 | Author:ClydeBank Technology
Compliance Management (not an ITIL process) Although compliance management is not a formal ITIL process, it is still critical to overall IT service management and is often a logical complement ...
( Category:
Management & Leadership
August 3,2018 )
epub |eng | 2018-07-02 | Author:Pete Leibman
• Where you exercise: If you have not enjoyed going to a gym in the past, you might have been at the wrong one for you. Some gyms will feel ...
( Category:
Success
August 3,2018 )
epub |eng | 2017-06-12 | Author:ClydeBank Business
A Culture of Continuous Feedback To nurture successful and perpetually fruitful Adapt phases, an Agile project manager must know how to elicit useful feedback. Successful project managers will ask pertinent ...
( Category:
Management & Leadership
August 3,2018 )
epub |eng | 2017-08-01 | Author:Jeff Degraff
The Luminous Pragmatism of Engineers She may not want to admit it, but Aabha is an Engineer through and through. All of the qualities that make her a stellar lawyer—her ...
( Category:
Management & Leadership
August 2,2018 )
epub |eng | 2012-07-16 | Author:Robert Cornish & Wil Seabrook
Speaking Human I can never fully understand why companies write copy for their websites or material that sounds so complex. People simply don’t talk that way. Think about any casual ...
( Category:
Management & Leadership
August 2,2018 )
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